Who we are
CreativeEdge DataPrivacy Solutions Ltd values and respects the personal identifiable data of our customers as well as all stakeholders dealing with us in any capacity. CreativeEdge is registered with the Company House England & Wales (Company House Number 14054007) and Information Commissioner Office United Kingdom (Registration Reference ZB856955) with a registered office at Oak Tree Villa, Flat 1, 361 Woodborough Road, Nottinghamm, NG3 4JH, United Kingdom.
CreativeEdge is the ‘Controller’ of any personal information we collect about you. CreativeEdge would process personal data so that it can provide their services, including the use of this website. The data collected will be processed in accordance with all applicable laws, including the UK and EU General Data Protection Regulations (GDPR), the Data Protection Act 2018 (DPA 2018) and Data (Use & Access) Act, 2025.
Purpose of this Privacy Notice
The purpose of this Privacy Notice is to let you know how we process your Personal Data when you use our services, or when you visit our website. This Privacy Notice therefore explains what Personal Data we collect from you and how we collect, use, store and disclose or transfer it when you use our website or access our services. This Privacy Notice also contains information about your rights under applicable data protection legislation and how we protect personal information you entrusted with us.
We are committed to compliance with data protection laws. We believe that ensuring data protection compliance is the foundation of trustworthy relationships. It is important that you read this Privacy Notice together with any other additional Privacy Notices we provide on specific occasions when we are collecting or processing Personal Data about you so that you are fully aware of how and why we are using your data.
It is our responsibility to ensure that this notice is made available to potential data subjects prior to collecting/processing their personal data. All staff and members of the CreativeEdge who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and that their consent to the processing of their data is secured.
Website visitors
This Privacy Notice covers any Personal Data which you may provide when dealing with the CreativeEdge or interacting with any of our product offerings such as: consultancy services, advisory services, register for courses, volunteers, employment , contractors, apprentices, contact us for an enquiry, complete a survey to mention a few.
What is Personal Data
The term “Personal Data” means any information relating to you that identifies you, or through which you can be identified, directly or indirectly. By reference to an identifier such as a name, an identification number, location data or an online identifier, or to one or more factors specific to your physical, physiological, genetic, health, economic, cultural or social identity. However, it does not include data where the identity has been removed.
Personal Data we collect
CreativeEdge may collect, record and analyse information of visitors to its websites. We may record your IP address and use cookies. CreativeEdge may collect and process any Personal Data that you volunteer in our website forms, such as when you make an enquiry through the ‘contact us’ page. Personal Data may comprise your IP address, first and last name, your postal and email address, your personal and work telephone numbers, and financial information.
We collect your Personal Data for the purpose of providing you with all services that CreativeEdge offers. We will collect data about you, both personal data (such as your name and contact details) and Sensitive Personal Data, if applicable. Sensitive personal data, also referred to as Special Category Personal Data, which is defined as data that needs more protection due to its sensitive nature. Additional obligations are placed on the Data Controller and/or Processor for them to process Special Category Personal Data lawfully, which comes under Article 9 of the UK and/or EU GDPR.
We will only use your Personal Data for the purpose we collected it and in accordance with the law. We will not use your Personal Data for any other purpose without your prior consent. The only exception to this is if it is required or permitted by law, such as where it is necessary for the prevention, investigation, detection or prosecution of criminal offences or the enforcement of civil law matters.
Other examples of personal data will collect, process, use, store, transfer are as follows: personal identifiers, contact details, financial details, CCTV footages , videos, Photographs, Social Media data, ANPR, National Insurance, pastoral data, correspondence, IT data, outreach records, Administrative records, emergency contact details, profile data, third- party records, marketing & communication data to mention a few.
How do we use your personal data?
Most of the personal information we process is provided to us directly by you for one of the following reasons or ways:
- To comply with a legal obligation, for example where you exercise your rights under data protection law and make requests; and to comply with any legal or financial obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.
- When you have consented, CreativeEdge uses the collected Personal Data to communicate with visitors, to customise marketing content for visitors and to improve its websites by analysing how visitors navigate its websites.
- Performance of a contract between you and CreativeEdge.
Sharing Personal Data
CreativeEdge may also share such information with service vendors or contractors to provide a requested service. CreativeEdge will also share personal data with data processors and other third parties that help us to provide our services, for example data will be shared with our payment processors. CreativeEdge would ensure that appropriate mechanisms and security are in place while transferring your personal data. CreativeEdge and any of its affiliate entities may be under duty to disclose your personal information where required to comply with legal obligation.
Our legal basis for processing your Data
The UK and EU GDPR, requires that a Controller must have a legal basis for processing Personal Data. More details are provided in the Schedule of Processing but, in most instances, our legal bases for processing your personal information are:
- Your consent. You can withdraw your consent at any time. You can do this by contacting us at info@creativeedge-solutions.com
- We have a contractual obligation.
- We have a legal obligation.
- We have a vital interest.
- We have a legitimate interest.
In some cases, we may process special category data. This is afforded some extra protection due to its sensitive nature, and therefore, under UK and EU GDPR we are required to provide a lawful basis for processing, and a secondary condition under Article 9.
More details can be found within our Record of Processing Activities, but the conditions we may rely on are:
- Explicit consent
- Employment, social security and social protection (if authorised by law)
- Vital interests
- Not-for-profit bodies
- Made public by the data subject
- Legal claims or judicial acts
- Reasons of substantial public interest (with a basis in law)
- Health or social care (with a basis in law)
Public health (with a basis in law) - Archiving, research and statistics (with a basis in law).
Use of Cookies
Cookies are pieces of information that a Site sends to your computer or other media device while you are viewing or interacting with the Site. We use cookies for a variety of purposes including tracking usage on our Sites to enhance our visitors’ experience on our Sites and to learn more about your preferences and interests. For instance, when you return to one of our Sites after logging in via your computer, cookies provide information to the Site so that the Site will remember who you are (“visitor session information”). You can choose to have your computer notify you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.
If you turn cookies off, you will not have access to many features that make your interaction with CreativeEdge smoother, and some of our services will not function properly. We may use cookies to analyse the traffic patterns on our Sites, such as the frequency which our users visit various parts of our Sites.
We may combine your visitor session information or other information collected through cookies with personally identifiable information to understand and improve your online experiences and to determine what products, contents and services you prefer or are likely to be of interest to you.
Direct Marketing
With your consent we may contact you via email and/or phone to promote or inform you about our services or events. If you have provided consent, we may also contact you to promote services provided by third parties. Where we are legally required to obtain your consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so.
Where we contact you for direct marketing purposes, we will comply with the requirements set out in the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).
We may use your information to create a picture of your interests. This allows us to understand our visitors better and make our services and marketing more relevant.
Information that we use in this way may include:
- Information about your use of this and other CreativeEdge Sites.
- Your responses to communications from us.
- Your use of our Wi-Fi services.
- Information you provide when your register on a Site.
- Customer surveys.
- Information provided by other companies, where you gave them permission to share this information and
- Transactional data.
We may use a variety of technical methods such as cookies to collate this information (see the section above on “Use of Cookies” for further information).
Where you have consented to be contacted by us to conduct direct marketing to you, you can withdraw this consent at any time. To withdraw consent please contact us at info@creativeedge-solutions.com
How we protect your data
CreativeEdge is committed to protecting the data you share with us. For Users with accounts located in the European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU General Data Protection Regulation (EU GDPR).
Your Rights
You have rights under data protection laws, and we are required to follow them unless there are specific legal exceptions. Exercising these rights is usually free. However, if your request is clearly unreasonable or excessive, we may charge a reasonable fee or refuse to act on it. Before handling your request, we may need you to confirm your identity. Once we have this, we will process your request as quickly as possible, usually within one month as stipulated by the enabling laws.
To exercise your rights, please contact our Data Protection Officer at info@creativeedge-solutions.com
You can contact us if you wish to complain about how we collect, store and use your Personal Data. It is our goal to provide the best possible remedy regarding your complaints. However, if you are not satisfied with our answer, you can also contact the relevant competent supervisory authority. In the UK, the relevant supervisory authority is the ICO.
Your rights in connection with personal information are set out below:
Subject Access Request – You have a right to receive a copy of all the Personal Data we hold about you.
Rectification – If any of the Personal Data we hold about you is incomplete or inaccurate, you have a right to have it corrected.
Erasure – This is also known as the “right to be forgotten”. You have a right to ask us to delete your Personal Data where there is no good reason for us continuing to process it. However, certain criteria apply and if we have a legitimate reason to continue processing your personal data, we will not be legally required to delete it.
Objection – You have a right to object where we are relying on legitimate interests as our legal basis for processing your Personal Data but, in certain circumstances we may be able to continue with the processing. For example, if we have compelling legitimate grounds which override your interests, rights and freedoms or your personal information is needed for the establishment, exercise or defence of legal claims. However, you have an absolute right to object to us processing your Personal Data for direct marketing purposes.
Restriction – You have a right to ask us to restrict the processing of your Personal Data in certain circumstances. For example, you may require us to suspend processing information about you whilst checks are made to ensure it is accurate.
Portability – You have the right to ask us to transfer any Personal Data you have provided to us to another party, subject to certain criteria being satisfied. We will provide this Personal Data in a structured, commonly used and machine-readable format.
Right to withdraw consent – If you have given us your consent for the processing of your Personal Data, you can withdraw this at any time. Please note, the withdrawal has no effect on the legality of the data processing carried out in the past based on your consent. To exercise your right to withdraw consent contact us at info@creativeedge-solutions.com
You can ask CreativeEdge to remove your personal information from any or all our mailing lists at any time by clicking on the unsubscribe link which we provide you on all email marketing campaigns we distribute.
You will be removed for our marketing database within approximately as quickly as possible.
Right to complain – If you are unhappy with the way in which your personal information has been or is being processed, you have the right to make a complaint about it to the Information Commissioner’s Office (ICO). They can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk
Retention and Deletion
CreativeEdge will not retain data for longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. CreativeEdge approach to data retention, secure destruction, and erasure of records and data, in compliance with UK GDPR, Data Protection Act 2018 (DPA 2018), EU GDPR, European Data Protection Board (EDPB) guidelines, ISO 27001 & 27701, PCI DSS, Employment & Financial laws and other applicable global data protection laws.
CreativeEdge ensures adherence to compliance is top notched by:
- Retaining personal data only for as long as necessary for legal, regulatory, and operational purposes.
- Ensureing timely and secure erasure, disposal, or anonymisation of data when no longer required.
- Protecting individuals’ rights to access, rectify, or erase their personal data.
- Preventing unauthorised access, data breaches, and non-compliance risks.
Links to other Sites
CreativeEdge has a Data Protection Officer (DPO) who is responsible for matters relating to privacy and data protection.
The Data Protection Officer can be reached at the following address:
Attn: Dr Oludare Adigun Adesina Esq
Data Protection Officer
CreativeEdge DataPrivacy Solutions Ltd
Oak Tree Villa, Flat 1, 361 Woodborough Road,
Nottingham
NG3 4JH
Queries
If you have queries about our use of your personal information or wish to have your personal information removed, you can email info@creativeedge-solutions.com or write to us using the address above.